New Casino Privacy Policy

The information you provide is used only for the purposes listed below. We never use your data for unauthorized purposes.

• Service Delivery: Ensuring account management, deposits, withdrawals, and gaming services.
• Identity Verification: Ensuring account security and KYC (Know Your Customer) compliance.
• Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Responsible Gaming: Identifying signs of gaming addiction and providing support when needed.
• Promotional Communications: Notifying you about bonuses, offers, and new games (with your consent only).
• Legal compliance: Complying with regulatory guidance and legal obligations.
• Service Improvement: Analyzing user experience to further improve the platform.

Cookies are small text files stored in your browser. New Casino uses cookies to make your browsing experience smoother and more personalized. We use three types of cookies:

• Essential cookies: Required for the site to function properly. Without these, login and payments are not possible.
• Functional Cookies: Remembers your language preference, theme settings, and login details.
• Analytics Cookies: Helps us understand which parts of the site are used most. This data is completely anonymous.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect certain services.

New Casino does not generally share your personal information with third parties. However, there are limited circumstances where data may be shared:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• Legal authorities: We are obligated to provide information when ordered to do so by a court or regulatory authority.
• Technology Partner: Trusted technology partners for server hosting and security services, bound by strict confidentiality agreements.
• Anti-Money Laundering: Relevant information may be shared to comply with international AML (Anti-Money Laundering) regulations.

We retain your data only for as long as necessary. Information that is no longer needed is deleted after a set period.

• Account information: For the duration of account activity and 5 years after closure (as required by law).
• Transaction Information: Up to 7 years, in accordance with financial regulations.
• Gaming Logs: 3 years for responsible gaming and dispute resolution purposes.
• Cookie Information: Session cookies are deleted when the browser is closed. Persistent cookies last up to 1 year.
• Support Contact: Retained for up to 2 years.

Under New Casino's Privacy Policy, you have the rights listed below. To exercise any of these rights, please contact our support team.

New Casino uses industry-standard security measures to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Advanced technology to prevent unauthorized access.
• Regular Security Audits: Regular reviews conducted by third-party security experts.
• Data Backup: Regular encrypted backups to prevent data loss.
• Staff Training: All our staff receive regular training on data protection.

Please note, however, that no system on the internet is 100% secure. Keeping your password confidential and avoiding suspicious links is your own responsibility.

New Casino is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. Age is verified at registration, and any account found to belong to a minor is closed immediately.

If you believe a minor is using our platform, please notify our support team immediately.

New Casino may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following channels:

• A notification will be sent to your registered email.
• You will be notified via app notification.
• A notice will be displayed on the website homepage.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the site after any changes will be taken as acceptance of the updated policy. We recommend checking this page regularly to stay informed.

For any questions, concerns, or rights-related requests regarding our Privacy Policy, please contact our dedicated Privacy Team:

• Email: [email protected]
• Response Time: Within 72 hours.
• Office hours: 7 days a week, 9:00 AM to 10:00 PM (BST).

Once we receive your request, we will verify your identity and aim to resolve the matter within 30 days.